Shipping policy
Shipping Information
This information describes the shipping methods for orders placed on the site BalanceLife.
Order processing
Orders are processed within 24–48 working hours from receipt of payment, except in periods of high volume or force majeure.
Shipping destinations
EquilibrioVita ships to all over the world and, where indicated during checkout, not to other countries. Available destinations are displayed at the time of purchase.
Delivery time
Delivery times may vary depending on the destination and the courier selected.
The delivery times indicated on the website are purely indicative and are not binding.
Shipping cost
Shipping costs are automatically calculated during checkout and are clearly indicated before confirming your order.
Couriers
Shipments are entrusted to selected couriers. Once the package has been handed over to the courier, EquilibrioVita is not responsible for any delivery delays.
Shipment tracking
The customer will be provided with a tracking code to monitor the status of the shipment.
Non-delivery or incorrect address
EquilibrioVita is not responsible for delays or non-deliveries due to incomplete or incorrect addresses provided by the customer. Any additional costs will be borne by the customer.
Damage or loss
In case of damaged or lost package, the customer is invited to promptly contact customer service at info@equilibriovita.ch
providing the order number and any useful information.
For any further information you can contact customer service at info@equilibriovita.ch
WHATSAPP PHONE NUMBER +41 (0) 764399480